Return policy

Important

Please read our return policy carefully before submitting a return request. By placing an order, you agree to the terms outlined below.

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Return Address

Returns must be sent to our international fulfillment partner at the following address:

2nd Floor, Building 9
No. 887 Changchun West Rd.
China (Zhejiang) Pilot Free Trade Zone
Jindong District, Jinhua
Zhejiang, China

⚠️ Please do not send returns to this address without prior authorization.

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Policy Overview

• Return Period: 30 days from the delivery date

• Refund Processing Time: Up to 10 business days after inspection

• Return Shipping Costs: Paid by the customer unless the item is defective or incorrect

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Order Cancellations

Due to our automated order processing system, orders cannot be cancelled once they have been placed.

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Return Conditions

We accept returns under the following conditions:

• Items must be returned within 30 days of delivery

• Items must be unused, unworn, and in original packaging

• All original tags must be attached

• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

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How to Start a Return

Step 1 – Contact Customer Support

Email support@varmewear.com 

• Your order number

• Reason for return

• Clear photos (if item is defective or damaged)

Step 2 – Return Authorization

If approved, you will receive return instructions and authorization details.

Step 3 – Ship the Item

Package the item securely and use a trackable shipping service.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

We are not responsible for lost returns without tracking.

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Refund Policy

Inspection & Approval

Once your return is received and inspected, we will notify you of the approval status within 10 business days.

Processing Time

Approved refunds will be issued to your original payment method within 10 business days.

Your bank or card provider may take additional time to process the refund.

If you do not receive your refund within 30 days, please contact your financial institution first.

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Exchanges

We offer exchanges only for defective or incorrect items.

If a replacement item also arrives defective, you will be eligible for a full refund.

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Important Notes

• International return shipping costs may vary.

• Customers are responsible for ensuring returned items are properly packaged.

• We do not reimburse original shipping fees unless the item is faulty.

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Contact Information

SOSECOMMERCE LTD
Office 874
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

Email: support@varmewear.com
Customer Service: Monday – Friday, 9:00 AM – 5:00 PM (GMT)