Shipping policy

Shipping Costs

Complimentary Shipping:
We provide free standard shipping on all orders. No hidden fees, no surprises.

Please note that customers are responsible for any applicable customs duties, import taxes, or clearance fees required by their country.

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Shipping Coverage

Where We Deliver:
We currently ship to:

• United States

• Canada

• Australia

• United Kingdom

• New Zealand

• Hong Kong

• Singapore

• Japan

• United Arab Emirates

• European countries

Future Plans:
We may expand our delivery zones in the future.

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Order Handling Time

Processing Window:
Orders are typically prepared for shipment within 1–2 business days (Monday through Friday).

Daily Cut-off Time:
Orders placed before 5:00 PM (GMT) will be processed the same business day. Orders placed after this time will be processed the following business day.

Non-Processing Days:
We do not process or ship orders on weekends or public holidays.

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Estimated Delivery Times

• USA: 5–7 business days

• Canada: 5–7 business days

• Australia: 6–8 business days

• United Kingdom: 5–7 business days

• New Zealand: 6–8 business days

• Hong Kong: 6–8 business days

• Singapore: 6–8 business days

• Japan: 6–8 business days

• UAE: 6–8 business days

• Rest of the world: 6–8 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

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Shipping Method

Couriers:
We work with reliable international carriers such as DHL, FedEx, and other trusted logistics partners.

Tracking:
Once your order has shipped, you will receive a tracking number via email to monitor your delivery.

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Lost or Damaged Shipments

We take reasonable precautions to ensure your order arrives safely.

Damaged Packages:
If your item arrives damaged, please contact us immediately with clear photos of the product and packaging. We will review the case and offer a replacement or refund where appropriate.

Address Accuracy:
Customers are responsible for providing accurate shipping information.
SOSECOMMERCE LTD cannot be held responsible for delays or losses resulting from incorrect address details provided at checkout.

Lost Orders:
If your order appears to be lost in transit, please contact us promptly so we can investigate with the carrier.

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Returns

For return instructions and eligibility requirements, please refer to our Return Policy.

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Contact Information

SOSECOMMERCE LTD
Office 874
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

📧 Email: support@varmewear.com
🕘 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)